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Instructions for Injection Check-In

Posted on March 23, 2020

UPDATE:  Starting June 15, Cluster Programs will be available to start as an accelerated build option.

Modified Injection Check-In Process effective March 23, 2020 - PLEASE ANTICIPATE LONG WAIT TIMES

We have modified our process to limit your exposure to staff and other patients, maintaining the recommended 6 foot distance.

No Rush Program available at this time.

Patients starting an injection, drops or tablets program for the First Time must have an appointment. Once your appointment is scheduled, a staff member will contact you to review educational materials and answer any questions.

Patients receiving biologics medications (Xolair, Nucala, Fasenra), must have an appointment. Please call the scheduling department. You will be called by a nurse on the day of your scheduled injection for additional screening questions. If you are unable to complete or pass this additional screening, we will be unable to honor your appointment. You will then follow the instructions below to sign in for your injection. Please advise screening staff that you are here for a biologic injection.

MODIFIED INJECTION HOURS, Monday - Thursday, 9 AM- 12 Noon, 1 PM-3 PM             For more details, review this post.

  1. If you have arrived for an allergy injection and passed screening questions* with GRA staff, please TEXT the first and last name of all individuals in your vehicle getting injections to the phone number indicated by the screening staff. 
  2. You will be directed to a place to park. Please back in so that you are visible to staff for monitoring and leave your window partially open. Once your injections are ready, you will receive a text that says ‘OK’ and you may enter the building. If you have not received a text back in 15-20 minutes, make contact with a staff member in the parking lot.
  3. You will be required to wear a mask or face covering in order to enter the buildingUse the automatic door button to open the door. Follow the arrows on the floor and use the hand sanitizer inside the building.
  4. Report the injection room and loudly state your name. Staff will flag you to their station.
  5. After your injection has been given, return to your vehicle for your 30-minute wait. Please keep your door unlocked and a window 1/2 - 2/3 open for ease of communication. Staff will be in the parking lot to monitor.
  6. If you have a change in baseline symptoms at any time during your wait, please honk your horn for help or call out/wave to the staff circulating in the parking lot.
  7. When your wait time is completed, please exit toward the rear of the building, following the one-way traffic signs.

We are here for you! Thank you for your patience!

Post-Injection Process

* Screening questions

  • Are you healthy today?   (YES)
  • Have you had cough, fever or shortness of breath in the last 2 weeks?  (NO)
  • Did you have any problems with your last injection?  (NO)
  • Do you have a face covering to wear into the building today? (YES)
(please note screening questions updated 5/1/2020)

Grand Rapids Allergy has served the west Michigan area for over 40 years. We’re working to treat allergies at the root level with personalized treatment plans based on your unique allergy profile.

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